Delivery & Refund Policy

Last updated: September 13, 2026

All Apex services are digital (development, design, automation), so there's no shipping of a physical product — this policy explains how delivery works and how we handle cancellations or refunds.

Delivery timelines

Agreed in writing at the start of each project based on its size, and we stick to them unless a delay comes from the client's side (slow responses, late content, or reviews).

How delivery happens

Source code and design files are handed directly to the client (a repository link, zipped files, or a direct upload to their hosting) once each agreed milestone is complete.

Cancelling before work starts

If you decide to cancel after paying the deposit but before any actual work has started, the full amount is refunded minus any actual bank transfer fees.

Cancelling during the project

If cancellation happens after work has begun, the value of the work actually completed is calculated, and the remaining paid amount (if any) is refunded.

After final delivery

Once a project is fully delivered and approved by the client, there is no monetary refund. However, any genuine technical issue within the agreed scope of work is fixed for free during the agreed support period.

For any question, contact us at info@getapex.tech or WhatsApp.