Delivery & Refund Policy

• Website and store packages at fixed prices published on the checkout page.
• Ready-made systems and apps from the Apex store (30% deposit or full base price), and Apex Ops, our truck fleet management system.
• Monthly subscriptions paid in advance, and custom systems and apps quoted in writing.

We contact you within 24 hours of a confirmed payment to confirm the details and start work or activate your subscription. Website packages include a working preview in under 24 hours for you to review and request changes.

Final delivery dates are agreed in writing at the start of each project based on its size, and we stick to them unless a delay comes from the client's side (slow responses, late content, or reviews).

Source code and design files are handed directly to the client (a repository link, zipped files, or a direct upload to their hosting) once each agreed milestone is complete. Subscriptions are activated on your account and the access link is sent to your email or phone.

A service counts as delivered when we send the link to the files or repository or upload them to your hosting, or when your subscription is activated and the access link is sent. We keep proof of this: the delivery message sent to your email or phone, your approval of the final delivery, and the subscription activation record.

If you cancel after paying (or paying the deposit) but before any actual work has started, the full amount is refunded, minus any actual bank transfer fees.

If cancellation happens after work has begun, the value of the work actually completed is calculated, and the remaining paid amount (if any) is refunded.

Subscriptions are paid in advance for the number of months you choose, with no automatic recurring card charges. If you cancel, months that have not started are refunded in full; a month that has already started is not refundable.

Once a project is fully delivered and approved by the client, there is no monetary refund. However, any genuine technical issue within the agreed scope of work is fixed for free during the agreed support period.

• Send your request to info@getapex.tech or WhatsApp +20 105 078 0807 with your name, the transaction or order number, and the reason for cancelling.
• We reply within 3 business days.
• Once approved, the refund goes back to the same payment method you used. For card payments it goes back to the same card, against the same transaction, through Fawaterak, within 7–14 business days depending on the card-issuing bank. We do not refund in cash.

• If you see a payment you don't recognise or have a problem with a payment, please contact us first — we can usually fix it faster than your bank.
• You have the right to dispute a payment with the bank that issued your card (a chargeback) under Visa, Mastercard and Meeza rules. In that case we give the bank proof that the service was provided: the order summary, your acceptance of this policy before paying, and the proof of delivery.
• We may pause work on the order or subscription linked to the payment until the dispute is resolved. If the dispute is accepted and your bank returns the money to you, we will not refund it a second time.

Card payments are made on the secure payment page of Fawaterak. Apex never receives or stores card details (number, expiry date or CVV), and we add no fee for paying online.

• Owner: Ahmed Shaaban (individual)
• Business name: Apex (Get Apex) — getapex.tech
• Phone / WhatsApp: +20 105 078 0807
• Email: info@getapex.tech
• Address: 7 Mohamed Ibn Taher St., Miami, Alexandria, Egypt
• Working hours: Saturday – Thursday, 10:00 – 18:00 (Cairo time). WhatsApp and email replies within one business day.